Return Policy
Effective date: March 2, 2026
At Pebble Books, every book is uniquely created and personalized for your child. Because each book is custom-made, we are unable to accept returns or offer refunds for change of mind.
1. Damaged or Defective Items
If your book arrives damaged or with a printing defect, please contact us within 14 days of delivery. We will gladly reprint and reship your book at no additional cost.
Please include:
- Your order number
- A photo showing the damage or defect
- A brief description of the issue
2. Incorrect Orders
If we made an error in your book (wrong name, incorrect details), we will reprint and reship the correct version free of charge. Please contact us within 14 days of receiving your order.
3. Non-Returnable Items
Because each book is personalized and printed on demand, we cannot accept returns for:
- Change of mind
- Incorrect information provided by the customer
- Books that have been used or opened (unless defective)
4. Contact Us
If you have questions about our return policy, please contact us or email us at hello@mypebblebooks.com.
Questions? Contact us at hello@mypebblebooks.com
